Red Robin’s corporate office quick to respond
June 10, 2009 by Sharon Thompson
In the June 4 issue of a la carte, we ran a story about restaurants that offer free or reduced-price meals for children. By mistake we included Red Robin. Several parents took their children on Monday and Tuesday expecting free meals. Red Robin in Brannon Crossing refused to honor that because it was the Herald-Leader’s mistake.
I heard from some moms who were upset with me and Red Robin. So I decided to contact Red Robin’s corporate office and almost immediately heard back from their communications team. Instead of ignoring my email, Kevin Caulfield and Chad Hart called to get details.
I don’t know how they will handle the situation, but they were very concernced about their customers. So, that tells me that this is a restaurant chain that cares. Even though meals for children are not free, it’s good to know corporate is quick to take action.
